Delivery Policy : Bolton Motorcycles & Power Equipment

Bolton Motorcycles & Power Equipment uses Australia Post & Star track.

We send our orders via tracked delivery.

Please contact us if you would like to know shipping times and postage upgrade costs.

If paying with Paypal, we will only send to the address lodged with Paypal.

Your card or your Paypal will be charged at the time of purchase.

We despatch online orders Monday to Friday; we will make every effort to despatch your order within 1 working day whenever possible (we can’t ship or process orders on weekends or public holidays). All orders are despatched out of Kyneton.

Australian External Territories will be considered International Orders and will have a freight charge applied equal to our freight cost to pack and send the item.

Due to the time frame for freight deliveries to these locations, no missing articles will be considered by Bolton Motorcycles & Power Equipment or the relevant shipping company before a minimum of 3 months from shipping date.

INTERNATIONAL CUSTOMERS

For overseas customers freight is individually calculated for each order, dependant on location and weight. If you would like a quote, please request a quote or submit your order and we will provide a quote for freight before payment.

Freight is provided by Express Post International.

Bolton Motorcycles & Power Equipment is not responsible for any import duties or customs fees that may be applicable.

All prices are in Australian Dollars. Any currency conversion fees are the obligation of the customer.

Please be aware when ordering that your country may have restrictions on importation of some items, ie leather goods.

Any information quoted for sizing or fitting is based on Australian delivered motorcycles and clothing.

ORDER HASN’T ARRIVED?

If you have placed an order on our website and require a tracking number, please contact us for the tracking number and use the link below to track your order.

Australia Post

Website: www.auspost.com.au/track

STOCK AVAILABILITY

Online stock quantities are updated throughout the day, however in some situations stock may have sold out in store without removing availability online. We reserve the right to decline an order based on lack of stock availability, but we will always get in contact with you!

RETURNS/REFUNDS

The item has to be in the same condition sold to you, un-used and with tags attached (where applicable).

Item for exchange must be brand new, never-installed/used, and with full unharmed packaging.

Special ordered items, spare parts, and/or electronics, cannot be returned unless faulty or not-as-described (no return due to change of mind or wrong fitment).

Any return postage is at the customer’s cost. We recommend registered post to ensure certified delivery. Upon receipt, store credit to the full value of the returned items will be given.

If we have sent you the incorrect or damaged goods we will cover the cost of freight return and re-sending the correct goods to you.

This Exchange policy is only valid for Australian customers: all international exchange return and re-send will be at the customers cost.

If you have any questions about these terms please call us on 03 54222255